PRIVACY POLICY for HN Olsen Funerals Pty Limited
ABN 15 002 651 756
Olsen's commitment to privacy
HN Olsen Funerals Pty Limited ("Olsens", "us" or "we") is committed to protecting your privacy. At Olsens, we understand and appreciate that you may be concerned about your privacy and about the confidentiality and security of information we may receive about you. This policy complies with the National Privacy Principles found in the Privacy Act 1988.
Please read this policy to understand how your personal information is collected, used, protected and recorded by us.
Information Collected
We collect personal information from you to enable us to assist you with arranging a funeral service with us. For example, we collect personal information when you arrange a funeral with Olsens, organise a pre-arranged and pre-paid service, when you call or when you visit us in person. How much information you give us is up to you.
If you organise a pre-paid funeral we may collect information about you including your religion. We require this information to arrange your funeral and comply with regulatory requirements.
Generally, we collect information directly from you. However, in order to comply with legal regulatory requirements, we may collect personal information about you from third parties, for example from the executor or public trustee.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Use and Disclosure of Information
At Olsens we respect the privacy of your personal information and will not use or disclose it to third parties other than for:
- the main reasons for which you have provided personal information;
- for related purposes for example, servicing our relationship to you or updating our records;
- a purpose required, authorised or permitted by law for example, providing information to the Registrar of Births, Deaths and Marriages.
- letting you know about products or service from us or our business partners that might better serve your funeral, estate or financial planning needs or other promotions or opportunities that might interest you. Please let us know if you do wish to receive any marketing materials by contacting our privacy officer.
Sometimes we may use agents or contractors to help provide services to you. Any personal information provided to these agents or contractors is provided only to perform their agreed tasks and they are required to keep such information confidential.
Security
We maintain strict standards and procedures to prevent unauthorised access to your personal information and ensure correct use of information. We will use all reasonable endeavours to protect your personal information from unauthorised use or access.
Access to your information
We may require personal identification before allowing you access to your information. Generally, where permitted by law, you are able to access and update your personal information during ordinary business hours. If you wish to do so, please contact us.
From time to time your personal information may change. Please let us know whenever there is a change to your personal information or as soon as you are aware that the details we have about you are not accurate, complete or up-to-date.
Complaints
If you have a complaint regarding the way in which your personal information is being handled by us, please contact our privacy officer.
Changes to this Privacy Policy
Olsens may make changes to this privacy policy from time to time for any reason.
Use of Website
When you visit our website and request information, we ask for your name and email address so that we can respond to your questions. When you visit our website we may use "cookies" (an internet browser feature) If you browse or download information, the web server will record the date and time of your visit to our site, the pages viewed and the information downloaded. We generally use this information for statistical purposes.
How to contact us
If you have any questions, complaints or require feedback about this statement, please contact our Privacy Officer on 02 9545 3477 or write to us at 691 Old Princes Hwy, Sutherland NSW 2232.
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